01Contact
Contact K-Shippify support at support@k-shippify.com.
02Support scope
Support can help with account access, subscription billing, cancellation, unused subscription refund requests, order questions, goods issues, shipping recovery, storage, prohibited-item review, and document-version questions.
03Response timing
Support is available by email and the support page. The target initial response time is 2 business days. K-Shippify does not promise phone or live chat support unless operations and counsel approve it.