Completing the goods payment and entering procurement does not create a customer change-of-mind cancellation or refund right. Before merchant purchase completes, a refund or reversal may be available only when the merchant or provider cannot fulfill, the customer declines a material term change, there is a billing error, K-Shippify accepts responsibility, or law requires it.
After successful merchant purchase, change-of-mind returns are not supported by default. K-Shippify can help with claim, return, or refund attempts where supported, but refunds depend on recovered amounts unless K-Shippify separately accepts responsibility or law requires otherwise.
Issue reports must be submitted within 7 days after the relevant warehouse inspection/photo notice, delivery notice, delivery-exception notice, or tracking update.